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Title
Text copied to clipboard!Senior Cabin Crew
Description
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We are looking for an experienced and dedicated Senior Cabin Crew member to join our dynamic airline team. The ideal candidate will possess exceptional leadership skills, a strong commitment to passenger safety, and a passion for delivering outstanding customer service. As a Senior Cabin Crew member, you will be responsible for supervising and guiding cabin crew members, ensuring compliance with aviation regulations, and maintaining the highest standards of safety and comfort onboard.
In this role, you will act as the primary point of contact between the flight deck and cabin crew, coordinating effectively to ensure smooth operations during flights. You will be expected to demonstrate excellent communication skills, both with your team and passengers, handling any onboard issues or emergencies calmly and professionally. Your responsibilities will also include conducting pre-flight briefings, ensuring crew members are fully informed about flight details, safety procedures, and passenger needs.
You will oversee the cabin crew's performance, providing constructive feedback, mentoring junior staff, and ensuring adherence to company policies and procedures. Your role will involve monitoring cabin crew compliance with uniform standards, grooming, and professional conduct, ensuring the airline's image and reputation are consistently upheld.
As a Senior Cabin Crew member, you will also be responsible for managing onboard services, ensuring passengers receive exceptional service throughout their journey. You will address passenger inquiries, resolve complaints effectively, and ensure passenger satisfaction at all times. Your ability to remain composed under pressure and handle challenging situations with diplomacy and tact will be crucial to your success in this role.
Safety is paramount in aviation, and as a Senior Cabin Crew member, you will play a critical role in ensuring passenger and crew safety. You will be responsible for conducting thorough safety checks, ensuring all emergency equipment is functional and accessible, and leading emergency procedures when necessary. Your comprehensive knowledge of safety protocols and emergency procedures will enable you to respond swiftly and effectively in any situation.
Additionally, you will be expected to maintain accurate records and reports, documenting any incidents, passenger feedback, or crew performance issues. Your attention to detail and organizational skills will ensure accurate and timely reporting, contributing to continuous improvement within the airline.
The ideal candidate will have extensive experience as cabin crew, with proven leadership capabilities and a strong understanding of aviation safety regulations. You should possess excellent interpersonal skills, a positive attitude, and the ability to motivate and inspire your team. Flexibility and adaptability are essential, as you will be required to work irregular hours, including weekends, holidays, and overnight flights.
Joining our airline as a Senior Cabin Crew member offers an exciting opportunity to advance your career in aviation, working within a supportive and professional environment. We value our employees and provide ongoing training and development opportunities to ensure you continue to grow and excel in your role. If you are passionate about aviation, committed to safety, and dedicated to providing exceptional customer service, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Lead and supervise cabin crew members during flights, ensuring adherence to safety and service standards.
- Conduct pre-flight briefings, providing crew with essential flight information and safety procedures.
- Coordinate communication between flight deck and cabin crew to ensure smooth flight operations.
- Manage onboard passenger services, addressing inquiries and resolving complaints effectively.
- Ensure compliance with aviation safety regulations and company policies at all times.
- Conduct safety checks and oversee emergency procedures, ensuring passenger and crew safety.
- Monitor crew performance, providing feedback, mentoring, and ensuring professional conduct.
- Maintain accurate records and reports related to incidents, passenger feedback, and crew performance.
Requirements
Text copied to clipboard!- Minimum of 3-5 years of experience as cabin crew, with proven leadership experience.
- Excellent knowledge of aviation safety regulations and emergency procedures.
- Strong interpersonal and communication skills, with the ability to handle challenging situations calmly.
- Flexibility to work irregular hours, including weekends, holidays, and overnight flights.
- Professional appearance and demeanor, adhering to uniform and grooming standards.
- Ability to motivate and inspire team members, fostering a positive working environment.
- Fluent in English and additional languages preferred.
- Valid cabin crew certification and medical fitness certificate.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience leading a cabin crew team?
- How do you handle challenging passenger situations onboard?
- What steps do you take to ensure compliance with safety regulations during flights?
- Describe a time when you had to manage an emergency situation onboard. How did you handle it?
- How do you motivate and mentor junior cabin crew members?
